Bookings
Appointments are booked through the booking form on this website, at least 24 hours in advance. A booking is complete once the deposit has been paid and the M-Pesa code entered. Auma then checks the deposit and confirms the appointment by email or WhatsApp.
Deposit
A deposit of KSh 500 is due with every booking, paid via M-Pesa. It reserves your time and is deducted from your final price.
- If you cancel or reschedule at least 24 hours before the appointment, your deposit is moved to your new date or refunded.
- If you cancel less than 24 hours before, or are not available at the agreed time and place, the deposit is kept.
- If Auma has to cancel, or cannot confirm your booking, the deposit is refunded in full.
Prices
All prices are starting prices in Kenyan Shillings (KSh). The final price may vary depending on length, style, hair condition, nail length, design or level of customisation and will be agreed before the service.
Travel fee
A travel fee may apply for locations more than 10 km from central Ukunda. It is confirmed at booking.
Cancellations & lateness
Please cancel or reschedule at least 24 hours in advance via WhatsApp. If the client is not available at the agreed time and place, the appointment may be shortened or cancelled, and the travel fee may still be charged.
Payment
The remaining amount (price minus deposit) is due after the service, in cash or via M-Pesa, unless agreed otherwise.
Allergies & health
Please tell us about any allergies, sensitivities or skin conditions before your treatment (e.g. to lash glue, acrylics or wax). A patch test can be done on request.
Satisfaction
If you are not happy with a service, please let us know within 48 hours and we will do our best to put it right.
Governing law
These terms are governed by the laws of Kenya.